Accessibility Statement

This statement applies to content published on the www.bookmyskillsforenglish.com domain.

This website is run by PSI Services (UK) Limited (PSI). It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 400% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

In your message, include:

  • The web address (URL) of the content
  • Your email address and name
  • The format you need - for example, plain text, braille, BSL, large print.

Contact Details

We will consider your request and get back to you within fourteen (14) days of receiving the request.

Reporting Accessibility problems with this website

We are always looking to improve the Accessibility of this website. If you find any problems not listed on this page or think we are not meeting Accessibility requirements (apart from as stated above), please contact us via email contactus@psionline.com.

Enforcement procedure

If you contact us with a complaint, and you're not happy with our response, please contact the Equality Advisory and Support Service (ESS).

If you are in Northern Ireland and are not happy with how we respond to your complaint, you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’) in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’).

Technical Information About This Website’s Accessibility

PSI is committed to making this website Accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is deemed as partially compliant against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Non-accessible Content

Third-party sources generate a portion of the content used on the website. This content is accompanied by several accessibility issues that need to be addressed:

Payment Provider:

  1. Non-text content presented that either did not have an appropriate alternative that served the equivalent purpose, or were not appropriately concealed from screen reader users. (1.1.1 Non-text Content (Level A))
  2. Images were found which convey content to users, but do not have a descriptive alt to match the visually displayed information. (1.1.1 Non-text Content (Level A), 1.4.5 Images of Text (Level AA))
  3. Form elements were found which were not correctly labeled to inform screen reader users of their purpose nor allow voice activation users to access the fields using the visual label. (1.3.1 Info and Relationships (Level A), 2.5.3 Label in Name (Level A), 4.1.2 Name, Role, Value (Level A))
  4. There were colours found that do not meet the minimum requirements for colour contrast. (1.4.3 Contrast (Minimum) (Level AA))
  5. The heading of the page is not descriptive of the pages content or purpose. (2.4.6 Headings and Labels (Level AA))
  6. There are non-text elements that may be challenging for users with limited vision to see. (1.4.11 Non-text Contrast (Level AA))

Cookie Manager:

  1. Focus order on the page does not follow a logical path. (2.4.3 Focus Order (Level A))

Google Recaptcha

  1. There were colours found that do not meet the minimum requirements for colour contrast. (1.4.3 Contrast (Minimum) (Level AA))

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

How we tested this website

We use the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible www.bookmyskillsforenglish.com is.

We tested the service based on a user's ability to complete standard registration and booking journeys. All parts of the chosen journeys were tested, including documents.

In August 2024, the Digital Accessibility Centre (DAC) conducted an audit of a representative booking and registration journey on www.bookmyskillsforenglish.com, from which accessibility issues listed above were identified.

What we’re doing to improve Accessibility

By Implementing continuous improvements, accessibility checkpoints, and regular releases, PSI are fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

Our next Accessibility Audit is planned for August 2024 with a third-party auditor to ensure the site can be used by non-standard users (screen readers, non-mouse and zoomed in)

Preparation of this Accessibility statement

This statement was prepared on 5 June 2023. It was last reviewed on 7 June 2024.

Third party controls which have Accessibility issues are being phased out and more Accessible alternatives are being considered for the future.

We also used findings from our own testing when preparing this accessibility statement.