Accessibility Statement

This statement applies to content published on the www.bookmyskillsforenglish.com domain.

This website is run by PSI Services (UK) Limited (PSI). It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 400% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

Parts of this website are not fully accessible. For example:

  • Some documents are provided in PDF format as they are for printing and bringing to the test centre.
  • Some areas of the application use third party UIs which do not meet WCAG standards (One Trust Cookie Management, Google Maps)

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

In your message, include:

  • The web address (URL) of the content
  • Your email address and name
  • The format you need - for example, plain text, braille, BSL, large print.

Contact Details

We will consider your request and get back to you within fourteen (14) days of receiving the request.

Reporting Accessibility problems with this website

We are always looking to improve the Accessibility of this website. If you find any problems not listed on this page or think we are not meeting Accessibility requirements (apart from as stated above), please contact us via email contactus@psionline.com.

Enforcement procedure

If you contact us with a complaint and you're not happy with our response, please contact the Equality Advisory and Support Service (ESS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’) in Northern Ireland.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘Accessibility Regulations’).

Technical information about this website’s Accessibility

PSI is committed to making this website Accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is deemed as partially compliant against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

How we tested this website

We use the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible www.bookmyskillsforenglish.com is.

We tested the service based on a user's ability to complete standard registration and booking journeys. All parts of the chosen journeys were tested, including documents.

What we’re doing to improve Accessibility

By Implementing continious improvements, accessibillity checkpoints, and regular releases PSI are fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

Our next Accessibillity Audit is planned for August 2024 with a third-party auditor to ensure the site can be used by non-standard users (screen readers, non-mouse and zoomed in)

Preparation of this Accessibility statement

This statement was prepared on 05 June 2023. It was last reviewed on 07 June 2024.

Third party controls which have Accessibility issues are being phased out and more Accessible alternatives are being considered for the future.

We also used findings from our own testing when preparing this accessibility statement.